# Care for your community. Collaborate with unlimited Teams. Succeed on social. Facelift Engage is your AI-enhanced collaborative social inbox for all channels with easy teamwork and clear responsibilities between community managers as well as with stakeholders in different departments. ## **SIMPLIFY YOUR COMMUNITY MANAGEMENT** **WITH ONE INBOX** Achieve inbox zero for all channels with smart features to keep customers happy. Connect to all your followers, messages, and reviews in one central workspace — so you can get things done faster. ## WORK SMARTER, NOT HARDER. Managing multiple channels, profiles, locations, messages and comments is cumbersome. Let the automatic tagging and warning-system help you to focus on and resolve critical messages first, and use Facelift AI, to help you to draft optimized answers on the fly. - ##### Where are all messages, comments and reviews? Facelift Engage centralizes all your social media interactions—comments, messages, and reviews—into a single inbox, making it easy to manage and respond across all platforms from one place. One Central Inbox - ##### Who is responsible to reply? With Engage, you can assign specific comments or messages to team members, ensuring that the right person is responsible for replying. This feature keeps your workflow organized and ensures accountability. Work from anywhere, even with Facelift Mobile App - ##### How does AI support me? AI within Facelift Engage assists by optimizing your responses. This makes your engagement efforts more efficient and effective. AI Optimizer - ##### How do I tackle FAQs? Engage allows you to create and store pre-defined templates for common questions, enabling quick and consistent responses to FAQs, saving you time and ensuring uniformity in communication. Response Templates - ##### Can I save time by doing bulk actions? Yes, Engage offers bulk actions that allow you to respond to multiple messages, comments, or reviews at once, significantly reducing the time spent on repetitive tasks. Bulk Actions - ##### How can I manage my inbox? Facelift Engage helps you manage your inbox by prioritizing messages through tagging, alerts, and custom inboxes. This ensures that you focus on what matters most without missing important communications. Custom Inboxes ## Facelift Engage for... - [Social Media Manager](/content/en/product/engage#panelproduct-page-module-10-1/index.html) - [Team Lead](/content/en/product/engage#panelproduct-page-module-10-2/index.html) - [Manager](/content/en/product/engage#panelproduct-page-module-10-3/index.html) - #### Achieve inbox zero in no time Clear one inbox for all networks fast. With auto-resolve alert- and tagging-system you can save time and be more efficient. - #### Connect and collaborate Approach every colleague in our chat without the need to send screenshots or links via e-mail. - #### Work smart and from everywhere Quick and optimized answers supported by Facelift AI and community management on the go with our mobile app - #### Focus on what matters Never miss a comment or message with clear responsibilities and workload overview. - #### Make Customers Happy Ensure quality responses with approved templates for all your community managers. - #### Get insights into conversations of the community Automatic Tagging-system based on keywords can give overview of what followers and detractors are talking about. - #### Make sure your brand voice is consistent Implement workflows and have response templates at the teams' disposal to have one voice and coherent communication across people and channels. - #### Prevent churn Giving the teams the tools to make customers happy faster, will help turn detractors into brand ambassadors. “What I like most about Facelift is the intuitive use of the tool, as well as the wide range of options and the good personal support.” Sarah Zarges, Online Marketing Manager, SPAX International GmbH & Co. KG ### Collaboration is key. Company-wide. Social media is no longer a task for just one department, it requires company-wide collaboration, often with external collaborators. Our plans prioritize teamwork. Instead of worrying about bringing in new users, focus on achieving collective success. Chat with colleagues while replying to messages, get instant browser notifications if there is a need to act quickly, see who is assigned to a message or already typing and ask for approvals in one central workspace. ## YOUR RESOURCES TO BUILD AN ENGAGED AUDIENCE Manage multiple channels with ease and respond quickly with all essential tools at your fingertips. #### Facelift AI Write better replies faster and optimize your answers with our Facelift AI. #### Response Templates + Drafts Ensure quality responses with approved templates or drafts to prepare #### Custom Inboxes Organize messages and comments the way you want it #### Mobile App Work on the go as usual, react to comments, tag elements, or assign them to one of your colleagues. #### Chat + Activity Bar Loop in all necessary colleagues #### Collaborate via Link Involve stakeholders right where they are needed #### Review Management Apart from messages and comments, reviews on Facebook and Google Business can be managed in Facelift as well.